We want you and your pup to be completely happy with every purchase. If something isn't quite right, our returns process is simple and straightforward.
You have 14 days from the date of delivery to request a return for a full refund.
Items must be unworn, unused, and show no signs of wear. They must be returned in their original packaging.
Once approved, you'll receive a complete refund to your original payment method within 5 working days.
Send an email to returns@thedogedit.co.uk with your order number and reason for return. We'll respond within 24 hours with your return instructions.
Place the item back in its original packaging, ensuring it's in the same condition as when you received it. Include your order confirmation or a note with your order number.
Send the package to the return address provided in our email. We recommend using a tracked postal service for your peace of mind. Return postage costs are to be covered by the customer.
Once we receive and inspect your return, we'll process your full refund within 5 working days to your original payment method.
📧 Returns Email: returns@thedogedit.co.uk